Is Email Dead? Why Business Communication is Shifting to Texting
Email has been the bedrock of business communication for decades now, but the new world of mobile technology is starting...
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Four Ways to Improve Your Customer Service
It should come as a given that pleasing customers is key for good business. Providing consumers with a service or...
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VoIP Market Set for Steady Growth
For those out there with a stake of some kind in the voice over Internet protocol (VoIP) market, there’s good...
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Why You Might Want to Consider a Cloud-Based Phone Solution
Cloud-based phone systems are more cost-efficient, flexible, and scalable than traditional on-premises telephony solutions, and offer a range of other...
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The 4-Step CRM Plan
You already know that keeping customers at the center of your business is critical to its success. In fact, you...
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Goodbye Polycom, Hello True Communications Collaboration
Polycom is a hot commodity – so hot that Mitel is working to acquire the business communications company for $2...
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How to Embrace Complaints and Keep Your Customers
Eighty percent of companies say they deliver outstanding customer service, but only eight percent of their customers agree. How can...
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Salesforce Takes Major IoT Steps
Salesforce.com, the biggest name in cloud-based CRM and sales software, joined the IoT with its Thunder Cloud service last fall,...
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TOP 3 TIPS TO HELP CLOSE THE GAP BETWEEN MARKETING, SALES AND SERVICE
Recent studies show that organizations with a higher alignment level achieve an average of 32 percent annual revenue growth while...
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4 Essential Features Your CRM Needs to Have in 2016
According to Forbes, CRM is expected to grow into a $36.5 billion market worldwide by 2017. But when it comes...
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